Online Reservations FAQ

How do I book a room online?

  1. Click here to access our online availability
  2. Select the date you are looking for by clicking the calendar icon on the left of the screen (either by entering in the date, or selecting it in the calendar icon)
  3. If you are traveling with more than 2 people, please select your party size from the drop down menu at the bottom (right next to the date).
  4. Select the dates of the room you would like to reserve.  You can view all room options by scrolling down, or amend the room types you’d like to see by clicking on the guest accommodations tab.  If the Outside Inn is full the calendar will show a grey box on the date you selected.  To see what date the room is available next you can view the dates under the room details.
  5. Click the green Book button

If you are traveling with a dog, please select the dog under the guests tab.

Please enter your contact details and enter in a credit card information.  

Do you charge for children?

Yes.  All room rates are based on double occupancy and the extra cost for additional guests is $10 per person, age 3 and up.  If you need a pack ‘n play or a rollaway for your child, please ask, as some rooms can accommodate an extra bed, whereas #2 and #3 1/2 are too small for an extra bed.

Do your rates vary from week day to weekends?

We are moving towards that model, please click here to see the current and future pricing.

What if I need to cancel my online reservation?

Please give us a call (530-265-2233) or email us at info@outsideinn.com, the Outside Inn has a 72 hour cancellation policy.  If you cancel within 72 hours of your reservation the cancellation charge is one night of your reservation.

Do you charge my card when I book online?  But see below for changes going into effect on May 1st, 2017.

Yes, effective May 1st, any reservations prior to May 1st did not require a payment, see below for new policies.

New Deposit Payment Policy

Effective May 1st, 2017 the Outside Inn charges a one night of your reservation (including tax) as a deposit for your future reservation.  If you need to cancel your reservation after booking there is a 10% cancellation processing fee and the same cancellation policy of 72 hours remains (the charge being equal to one night, including tax of your stay).

What if I want to move my reservation to another date, outside of the 72-hour window?   Will I be charged the a cancellation fee?

No. As long as you give us enough notice to not fall in the 72 hours before your arrival, you can move dates without charge.

What if I book after May 1st (I have paid for one of my 2 nights) and need to cancel one day before my arrival? Am I charged the the cancellation fee on top of the one night I have pre-paid?

No. You will simply not get a refund on the one night you paid for and have the deposit used towards your reservation.

I paid for one of my 3 nights with my personal credit card at the time of booking, but I need to pay for the entire reservation with the company credit card. How can you help me?

You can give us a different card upon check in for any reservations made prior to May 1st, 2018 and we can charge the remaining balance on the company card.

Can I get a roll away in my room?

It depends on the room, there are several options at the Outside Inn that are too small to accommodate a roll away, so feel free to call us or send us an email and see if that is an option for the room you would like to stay in.

Do you have a 2 night minimum?

Yes, the Outside Inn has a two night minimum Fridays and Saturdays MLK weekend, President’s Weekend and April 1st- January 1st.

What time is check-in?

3pm

Can I request an early check-in?

Please let us know if your travel plans have you arriving earlier then 3pm, we can usually accommodate a 2:30 check in if we have advance notice.  If the room is not available, you are welcome to stop by the Inn and leave your car, or drop off some luggage in our lobby.  Please note if you are traveling with multiple rooms we will try our best to have at least one room available early, but can’t guarantee that we’d have all of them ready before 3pm.

Does the Outside Inn do group bookings?

No, if you are organizing a wedding or a party please have your guests book their own individual rooms.  If you would like to reserve a room on behalf of someone else, please let us know in the customer question form if you are paying for the room or the name of the guests who will be staying in the room.  If you book more then 4 rooms the Outside Inn has a group booking deposit charge of 50% which will be charged within 24 hours of your reservation.  The deposit for the reservation is non-refundable if you cancel within one month of your reservation.  We would much prefer to speak to your guests directly, so if you do not want to pay for a deposit for a large reservation, please have the guests book directly.

Can I book online for Thanksgiving or Christmas?

No, the Outside Inn has a couple of different policies for the holidays, so we prefer to speak with you to make sure you’re aware of the two night minimum (no check-ins or check-outs on Thanksgiving Day or Christmas Day), the deposit and cancellation policies.  So, if you see online that we’re full for the holidays, please call us and check availability.

Outside Inn Rooms FAQ

Do the rooms have a fridge and coffee pot?

Yes, all 16 of our rooms have a fridge (the kitchenettes and suites have larger sized fridges, all other rooms have a mini-fridge) and a coffeemaker.  With the exception of the two smallest rooms, the Autumn Room and the Outside In Room, all the other rooms also have a microwave in the room.

Does the outdoor shower mean you have to take a shower outside?

No, the Outside Inn’s outdoor shower is seasonal and optional, all of our rooms have their own private bathrooms, some with bath tubs, but mostly showers.

Are there any rooms on the second floor?

No, all of the Outside Inn’s rooms are on the ground level.  The Cabin has several steps up to the entrance, as does the Creekside Hideaway, and the Cottage has a back door on ground level, but the front door has several steps up to the deck.

I have pet allergies, do you have any rooms that don’t allow dogs?

Yes, the Cabin and the Creekside Hideaway.

What is the extra charge for the dog and can I leave him in a crate in the room?

The Outside Inn’s dog policy is $20 a night, per dog and we ask that you do not leave the dog in the room unattended (crate or no crate).  Please note that the Outside Inn’s dog policy is only for dogs, sorry no other animals allowed.

How do I know which room is where?  And where do you park?

Click here for our room overview page, with additional information about the individual rooms, and scroll down to see a map of the Outside Inn’s property.  Parking is in front of your room, if you are traveling with 2 cars, please park the extra car at the back of the driveway along the fence, or in front of the swimming pool.

Do you have a swimming pool?

Yes, the Outside Inn has a seasonal swimming pool, please note that the pool is not heated.

What time is check-in and what do we if we’re late?

The Outside Inn’s check-in is at 3pm, our office is open till 7:30pm Monday-Friday and till 7:00pm on Saturday and Sundays, if you will be arriving after our office closes, feel free to either email us or give us a call and we will explain our late check-in policy.

Do you have any wheelchair accessible rooms?

The Outside Inn has one room with some wheelchair accessible features, #6, the Rock Climbing Suite, has wider doors, a roll under sink and bars above the toilet and in the shower/tub.

Outside Inn Blog FAQ

I’d like to post a comment and I keep getting a message that says invalid email.

In order to post a comment on a blog post you must start on the individual post, so click on the title of the post, or select the blog post from the list of recent posts.  At the bottom of the blog post you will see Leave a Reply and your contact details fields.  You must enter a valid email address for your comment to be accepted.  If you have never submitted a comment before please note that comments require comment moderation for spam.

How do you draw the winners for the giveaways and how will I find out if I won?

I use random.org to pick the winners from the comments on the blog.  The winners will be announced on the new blog post on the day I selected to draw the winners, and I usually email everyone who wins.

Can I use your photos on my business website?

All photos are copyrighted to Erin Thiem (unless otherwise noted).  Please contact Erin, erin@outsideinn.com before you use any of her content (photos or blog posts) for her re-usage terms, or click here for more information about her stock photos.

Can I post a link to your blog on my website?

Yes, most certainly, we love cross linking, so please do.

How do I get my business featured on InnSide Nevada City?

Feel free to call the Outside Inn, (530) 265-2233 and speak with Erin, or send her an email, erin@outsideinn.com and she will consider whether the subject is a good fit for the blog.

Outside Inn Wedding FAQ

Booking rooms at the Outside Inn

The Outside Inn has guests year round who come from around the globe to help celebrate the special day.  The Outside Inn does not take group bookings, due to the size of our motel, but we welcome couples to stop by and get a tour of the motel if you’re organizing an event or party.  Below are a few Q&As regarding hosting guests at the Outside Inn.

Can I block a group of rooms?

The Outside Inn only has 16 rooms, therefore we do not hold rooms, due to the size of our motel.  But please feel free to stop by the motel for a tour and we’d be happy to help you decide which rooms would accommodate certain family members.

My wedding is in 18 months, can I book rooms now?

The Outside Inn only takes reservations up to 365 days in advance, feel free to set a reminder and call us at 8:30am on the date a year in advance.

Can I host a night before the wedding party at the Outside Inn?

The Outside Inn is located in a residential neighborhood and we not allowed to host events on our property, as we it is not a part of our use permit.  So while we’d love to have your guests stay the night with us the night before, unfortunately no, we cannot host an event on our grounds.  The motel is for guests, and guests only, to use during their stay with us.

Can we have a post wedding gathering at the Outside Inn?

The Outside Inn has quiet hours between 10pm and 8am, so we strongly recommend your guests take advantage of the downtown area and please be mindful of the sleeping guests when they return.  We also try to respect our guests’ experience with us and remind our customers that the motel and its grounds are for motel guests only.

Are there any group discounts?

No.

Can I drop off welcome bags?

Certainly, the Outside Inn will happily give welcome bags to your guests when they check in, feel free to drop off the bags in the office before the guests arrive.